D3x
Headquarters: California
CEO: Jason Noronha
Website: D3x
Founding date: 2022
Investment: $1.2 million
D3x is an artificial intelligence-driven platform that elevates the
hospitality industry by blending artificial intelligence with human-centric
interactions. It saves time by automating up to 80% of guest messages.
The D3x engine connects via API to various applications in the hospitality tech stack,
enabling it to fulfill guest requests without human intervention. D3x enriches
the guest journey and optimizes business operations through personalized
communication that seamlessly integrates into the booking flow.
PhocusWire coverage
Travel early adopters share lessons after year with generative AI
Founders Michael Y, Laura Noronha and Jason Noronha
Strategic goals for 2025
In the next 12 months, we intend to develop
comprehensive case studies and best practices that demonstrate how
organizations are leveraging AI to achieve measurable ROI. This will showcase
hotels that have successfully adopted AI technologies to streamline
operations and improve guest experiences. Additionally, we plan to expand
capabilities to include phone-based automation, further enhancing operational
efficiency for hospitality providers.
We are also working on building strategic partnerships
with complementary technology solutions to create a seamless tech ecosystem for
a plug and play customer onboarding. These collaborations will position us as a
key player in delivering automated, AI-powered guest communication solutions.
Lessons learned since founding
Since founding D3x, I’ve learned that
predicting the outcomes of AI implementation is often challenging. User
behavior can change in unforeseen ways once AI is in the equation, making it
essential to proceed thoughtfully. The only way forward is to run small
experiments and use the data to drive future decisions. This approach allows us
to adapt and refine our solutions based on real-world insights.
I’ve also realized the importance of
maintaining a human-centric focus in our technology. While AI can automate and
streamline processes, it’s crucial that we don’t lose sight of the personal
touch that defines the hospitality industry.
By designing our solutions to
enhance rather than replace human interactions, we ensure that guests feel
valued and heard. Balancing advanced technology with genuine human connection
has been key to delivering exceptional service to our clients and their
guests.
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