GetYourGuide is removing several categories from its marketplace and has written to suppliers to inform them of the move.
In an email shared with PhocusWire, the company said the move is “part of ongoing efforts to optimize our platform and offering.”
The Germany-based company said that effective July 31, categories including self- or mobile-guided audio tours, exploration games and scavenger hunts as well as eSIMs and SIM cards are being removed. Vehicle rentals without an associated tour/activity or driver are also included.
The email points suppliers to the company’s terms and conditions, which talk about removing content if customers are at risk or there is “excessive chargebacks or fraudulent transactions.”
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GetYourGuide told PhocusWire the changes affect fewer than 0.5% of supply partners and that “affected supply partners can continue their business on the platform if they offer activities such as guided tours.”
Airbnb said last month it was removing experiences and canceling future reservations affecting thousands of suppliers.
In a statement provided at the time, the company said, “We regularly evaluate Experiences based on the host’s expertise, the activity’s uniqueness and local relevance, and guests’ ratings and reviews and remove those that continue to provide low quality experiences.”
